Frequently asked questions
- The platform brings together home care services from approved care centers, and lab test packages with sample collection at home.
- Providers register their details and licenses, and the platform team reviews them. No provider appears in the app before approval.
- Yes. Add your family members to your account, then choose who the service is for when you book.
- You pay when you book, or when you accept a quote for services that need pricing, before the provider confirms.
- You can cancel before the service starts. Refunds follow the published cancellation and refund policy.
- Health profile sharing is off by default. When you turn it on, only the provider and the staff member assigned to your order can read it, until the order is closed.